July Challenge | The Hour Record

The TQ Long Sleeve Shirt - Explore

Free Shipping on Orders above 700DKK

Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

Why was my order canceled?
Is it possible to modify or cancel an existing order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

There is an item that is missing from my order - what should I do?

Answer

I`ve received an incorrect item(s)

Answer

Shipping

When can I expect to receive my order?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

I can´t track my order

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What countries do you ship to?

Answer

Returns

I want to return my order

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How much does it cost to return?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I exchange my product into something else?

Answer

I am waiting for my refund

Answer

Payment Information

What payment options do you accept?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

I am having issues at checkout

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

My payment has been declined

Answer

Get in touch

Have questions about your order, or a general enquiry?